Sep 25, 2013
Sometimes the value of a product isn’t in the item itself, but in other things it enables you to do. Take MP3 players. They were around for several years before Apple introduced the iPod – and they weren’t particularly big sellers. But once Apple re-defined the category by creating the iTunes store, which made it easy and convenient to download music, movies and other content legally, sales of both players and content went through the roof.
Sep 23, 2013
Taiwan is one of the most densely populated countries in the world with a culture that goes 24 hours a day. As a result Mech Smile, a gas station chain, has to serve its customers around the clock or risk being overtaken by the competition. Mech Smile also rewards its loyal customers through a points system, a perk their customers really like. If their point of sale or accounting system is down, the business loses revenue and their customers stop smiling. That makes Guo Zhichen, Information Team Manager at Mech Smile, unhappy.
Sep 20, 2013
Aberdeen Group is well respected for their insight into the IT market. A study published by Aberdeen Group in August of 2013 sheds new light on the cost of downtime and data loss.
Sep 16, 2013
Sep 04, 2013
When a cloud computing provider found their Double-Take console showed several full-server failover jobs in an unknown state, they knew they had to fix the problem fast. Because they provide managed cloud services for other businesses, without proper configuration they couldn’t control failover or failback. In the event of an outage those servers would be at risk for expensive downtime and data loss and would surely cost the company even more in lost consumer trust. They immediately called Vision CustomerCare. Andrew Yeager analyzed their complex environment, talked them through the solution and spent additional time explaining how to avoid the problem in the future and how an easy upgrade could help them provide even better service to their customers.